Before calling, please take note of the common issues we get from customers daily. Our phone lines are very busy. Your issue can be handled more efficiently by following the steps below.
Need Your Certificate?
To reduce inbound phone calls, we've made certificates available online only. You can download a copy of your certificate by logging into your account and going to the Course Registrations tab. Certificates are available online about 2 weeks after you take a course. Certificates are only available for classes taken after May 1, 2015.
Technical Issues With Online CE Courses
If you're taking online CE Courses with RE Campus, CE Shop, or Oncourse and experiencing technical issues, please call the following technical support issues. If you are experiencing issues with payment and refund, please call our main phone number, 301-949-1771
- RE Campus Tech Support (888-213-5124)
- CE Shop (888-827-0777)
Issues With Online Salesperson Course
If you are a currently enrolled customer for our online Maryland pre-licensing course, please contact Winnie Gathitu via email or phone. Emails are answered to quicker. 240-514-2326 or email@example.com
Can't log into your account on the PDI website
Missing CE Credits or Inquiry
Please email firstname.lastname@example.org with your name, class name, and date. It will be looked into with a response within 24 hours. If you just took a course and are inquiring as to how long it takes for it to be uploaded to the DLLR site, it usually takes us 7-14 business days. If you didn't get an email confirmation from DLLR, please be sure to log in and check their site here for your credits before inquiring. Sometimes their automated email system doesn't send out an email confirmation thus creating the appereance we didn't credit you.
If you took a CE course online with RE Campus, you must fill out the affadavit and send it back to us before we can credit you. You can download the affadavit at the RE Campus store and follow the instructions in red text. It takes us 48-72 hours to upload online courses.
PDI Administrative Office
- Address: 10410 Kensington Parkway #114, Kensington, MD 20895
- Office Hours: Monday - Friday: 8:30am - 5:00pm
- E-Mail: email@example.com
- Office Phone: 301-949-1771
- Fax: 301-949-5441
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